Zendesk is an innovative customer service platform that allows companies to streamline their customer service processes and communicate with each other in one simple system. There have been a lot of other platforms to come out over the recent years that have tried to compete with Zendesk and have fallen short. Keep reading to learn more about Zendesk’s competition and why they just do not measure up.
IssueTrak
IssueTrak is another great customer service platform with many awesome features. The implementation is very straightforward and easy to use. The speed is good and so is the management of tickets. The basic features are very easy to configure and you can even go live with the default settings. It has a very intuitive dashboard with many possibilities. Some customers found that the reporting can be difficult to use at times and make the system run slowly.
Freshdesk
Freshdesk is another customer service platform that has a large user-base. It has a user-friendly interface and is good for both companies large and small. While not as speedy as Basecamp, most companies found it to be an effective product for a reasonable price. One of the pitfalls to this product is that you have to consistently update the DNS but many companies found this not to be that big of a deal.
Help Scout
Help Scout is a system that is very easy to use and get started on. All you need to do is connect your email address to the program and you are all set to go. It makes it very easy for you to communicate with your team and create snippets and manage workflow. It even comes with apps that are able to monitor productivity.
Desk.com
Desk.com is currently one of the most popular customer service platforms on the market. It has a big user base and customer service reps ready to answer all of your questions. Desk.com was created by Salesforce who is committed to improving and supporting their product while also integrating apps such as Mail Chimp and Olark. It has lots of great features such as case tagging, customer records, and business rules. While they do give you a lot of control over your business and platform, they are a very dense platform that can be difficult to customize.
All of these platforms can be very useful to any business but they are not quite as good as Zendesk. Zendesk has a lot more to offer their customers and they also give back to their community. If you are considering trying a new customer service platform Zendesk should be on the top of your list of ones to try.
